Last updated: 11 June 2025

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, book our food cart services, or engage with us in any other way. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with UK data protection laws.

1. Who We Are

This website and food cart business are operated by Whisk & Crumb AKA W&C Group, a registered company in the United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the "data controller" of the personal information you provide to us.

If you have any questions, please contact us at:

Email: info@whiskandcrumb.co.uk

Phone: 07878195591

2. What Information We Collect

We may collect and process the following personal data:

Contact Information: Name, phone number, email address, and postal address.

Booking Details: Event date, location, number of guests, dietary requirements, and preferred services.

Payment Information: Billing address, payment status (we do not store full payment card details; they are handled by secure third-party processors).

Communication Records: Emails, messages, reviews, or inquiries sent via our website or social platforms.

Website Usage Data: IP address, browser type, time zone, pages visited, and interaction data (collected via cookies or analytics tools).

3. How We Use Your Information

We use your information for the following purposes:

To process bookings and deliver our services

To respond to inquiries or customer service requests

To send confirmations, invoices, and event-related communications

To personalize your experience with our services

To improve our website and offerings

To comply with legal or regulatory requirements

4. Legal Bases for Processing

We only process your data when we have a legal basis to do so under UK GDPR, including:

Contractual necessity: To provide services you have requested

Consent: When you voluntarily provide information or sign up for marketing communications

Legal obligations: To meet tax, accounting, or regulatory duties

Legitimate interests: To improve our services, prevent fraud, and communicate with clients

5. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

Service providers: Such as payment processors, email service providers, or IT support, under contract

Event partners: Where necessary to deliver part of your event

Regulators or legal authorities: If required by law or to protect our legal rights

All third-party processors are required to comply with UK data protection laws.

6. How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your data, including:

SSL encryption on our website

Secure password management and limited access to your data

Regular data audits and secure data storage practices

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or reporting obligations. Typically, we retain booking records for up to 6 years.

8. Your Rights Under UK GDPR

As a data subject, you have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data (“right to be forgotten”)

Restrict or object to data processing

Data portability (where applicable)

Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at info@whiskandcrumb.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk

Phone: 0303 123 1113

9. Cookies and Analytics

Our website uses cookies to understand user behavior, improve functionality, and enhance your experience. You can adjust cookie preferences in your browser settings. Please see our Cookie Policy for more information.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this policy from time to time. Any significant changes will be communicated via our website or email. Please review this page periodically to stay informed.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at:

Whisk & Crumb

Email: info@whiskandcrumb.co.uk

Phone: 07878195591